For the company Boeing (BA) answer the following questions in regards to their operations management:
Analyse the relationship between competitive factors and performance objectives, and clearly indicate which of them are the most important ones for the organization and its customers. Ensure to support your arguments with quantitative and qualitative information, as well as with realistic business examples and relevant market data.
Prepare a set of action points that management can use to build and implement a rigorous Total Quality Management plan. Ensure to specify and justify: Which operations improvement model(s) you will use? Which quality tools should be used and how? How will quality be measured (KPIs)? How will quality be maintained and continuously improved? Ensure to support your arguments with quantitative and qualitative information, as well as with realistic business examples and relevant market data.