You are the new HR manager of a national transport company. The transport company has recently updated its five year strategic plan.
After reviewing the new strategic plan, you obtain this information:
- The organisation owns a fleet of trucks, cars, ships and planes which it uses to transport goods including food, grocery items and mail throughout Australia
- The organisation plans to move into the Pacific and Asia region within three years; once this occurs, it will be expected that goods will be transported within and between all countries
- Currently, most customers telephone the organisation to request its services
- If customers want an update on where their goods are, employees in the administration department review paperwork and make telephone calls to those responsible for transporting the goods
- Customers of the organisation are becoming more reliant on technology; within three years, the organisation plans to offer an online service for booking and tracking goods to be transported
- The community is becoming more concerned with safety, and the organisation is hoping to use its safety record as a competitive advantage
- The lease on the organisation's main business premises used for administration in the centre of Sydney is soon to expire, and the organisation will be moving its headquarters to Adelaide, where rent is cheaper
- Findings from a recent survey indicate that those customers who deal with long-term employees are more satisfied; the organisation plans to reduce employee turnover by 10% each year of the strategic plan's operation
Analyse the information from the strategic plan to determine what, if any, impact it will have on HR requirements. prepare a memo to send to the Chief Executive Officer (CEO) of the transport company in which you set out your findings and/or request further information. 300 words.