An office of a state license bureau has two types of arrivals. Individuals interested in purchasing new plates are characterized to have interarrival times distributed as EXPO(6.8) and service times as TRIA(8.8, 13.7, 15.2); all times are in minutes. Individuals who want to renew or apply for a new driver's license have interarrival times distributed as EXPO(8.7) and service times as TRIA (16.7, 20.5, 29.2). The office has two lines, one for each customer type. The office has five clerks: two devoted to plates (Mary and Kathy), two devoted to licenses (Sue and Jean), and the team leader (Neil) who can serve both customer types. Neil will serve the customer who has been waiting the longest. Assume that all clerks are available all the time for the 8-hour day. Note that when entities from the front of multiple FIFO queues (corresponding to multiple Process modules) try to seize the same Resource, the logic to select which entity "wins" is as though all the queues were merged together into a single FIFO queue. Observe the system or cycle time for both customer types over an 8-hour day. Note that, since Neil is multi-talented, you'd want to assign someone else to the next customer if you have a choice of which employee to assign. For the output statistics requested, put a text box inside your Arena file
1. What is the expected number out of system?
2. What is the expected utilization of Mary? Of Neil?