1. An example of a nonfinancial goal is ________.
increase customer satisfaction
increase profits
increase segment margin
increase required return on investment
2. Which of the following statements about performance measures is FALSE?
Organizational goals without performance measures do not motivate managers.
Every performance measure used to evaluate employees should be consistent with organizational goals.
An ideal management control system should include at least one performance measure related to every goal.
Performance measures become more specific at higher levels of the organization.