An angry customer is speaking on the phone with a customer, Operation Management

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An angry customer is speaking on the phone with a customer

An angry customer is speaking on the phone with a customer service representative.The customer demands a full refund for a defective item she purchased online.

Describe the decision you would make on each decision making level

Individual level

Organizational level

Business system level

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Operation Management: An angry customer is speaking on the phone with a customer

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Operation Management: An angry customer is speaking on the phone with a customer

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