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an analysis of order and shipment data shows that

An analysis of order and shipment data shows that the order fill rate is 97.1% and ABBA collected the following data concerning customer service performance:

Late delivery-5 percent

Damage-2 percent

Incorrect documentation-4 percent

Assuming these are the critical attributes for perfect orders, how well did ABBA perform?

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Operation Management: an analysis of order and shipment data shows that

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