1. An accounting firm specializing in standard EZ tax returns filed online with a similar sequence of steps is best described as what type of process?
a. Project
b. Job shop
c. Flow shop
d. Continuous flow
e. None of above
2. ________ processes are organized around particular types of general-purpose equipment that are flexible and capable of customizing work for individual customers
a. System
b. Job shop
c. Flow shop
d. Continuous flow
e. Project
3. What type of process would a paper mill most likely use?
a. Project
b. Job shop
c. Flow shop process
d. Continuous flow process