Almost every banker thinks his or her firm provides better service than its competitors. If this idea is accurate, and customers recognize it, the bank creates and delivers value through ______ excellence.
A. promotional
B. customer
C. product
D. operational
2. The Vine app allows users to share mini-movies on Twitter, satisfying the primary motivation of the need
A. to accomplish
B. to socialize
C. for self-expression
D. to discover