Alexis a customer service supervisor at united airlines, Other Subject

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Alexis a customer service supervisor at united airlines

Alexis, a customer service supervisor at United Airlines, typically seeks the full participation of her team members when planning, making important decisions, and implementing changes. Which one of the nine generic influence tactics is she using?

A) Coalition tactics.
B) Ingratiation.
C) Personal appeals.
D) Consultation.
E) Rational persuasion.

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