Question 1 answers
Social
Esteem
Self-actualization
Safety
Physiological
Question 2 text Question 2
An action directly following a particular behavior is called a(n)
Question 2 answers
activator.
motivator.
reinforcement.
extinction.
expectant.
Question 3 text Question 3 2 points Save
All of the following are characteristics of McGregor's Theory X except
Question 3 answers
people have the ability to help accomplish an organization's goals.
people dislike work and try to avoid it.
managers must coerce, control, and threaten employees.
people must be led because they have little ambition.
people are concerned mainly with security.
Question 4 text Question 4 2 points Save
After graduating with a marketing degree, James Smith was hired by a well- known public relations (PR) firm offering the opportunity to do PR work for large and small companies. According to Theory Y, James's supervisor would expect him to
Question 4 answers
ask how early he can leave each day.
avoid working too hard.
delegate most of his work to others.
seek to generate clientele and contacts for present and future public relations assignments.
spend most of his time reviewing the company's early retirement package.
Question 5 text Question 5 2 points Save
The team member that places the team's goals first is fulfilling what role?
Question 5 answers
Leadership
Team advocate
Task specialist
Expert
Virtuoso
Question 6 text Question 6 2 points Save
The reinforcement theory says that people are motivated
Question 6 answers
by receiving promotions.
by receiving a reward in accordance with their performance.
by receiving rewards or punishment based on their behavior.
only by their achievements.
by receiving primarily negative reinforcement.
Question 7 text Question 7 2 points Save
Securing the acceptance of top management is the first step in an MBO program. Which of the following is not one of the four remaining steps?
Question 7 answers
Establishing preliminary goals
Having the manager and subordinate work together to determine how the subordinate can work toward accomplishing company objectives
Conducting a periodic review
Conducting an evaluation
Reassigning the employee
Question 8 text Question 8 2 points Save
In providing health insurance for its employees, IBM is probably satisfying which level of need?
Question 8 answers
Physiological
Esteem
Self-realization
Safety
Social
Question 9 text Question 9 2 points Save
All of the following are examples of Herzberg's hygiene factors except
Question 9 answers
responsibility.
supervision.
pay.
working conditions.
job security.
Question 10 text Question 10 2 points Save
Debbie is a financial analyst for a health care company in Phoenix. Her husband is transferred to Atlanta, but Debbie's employer allows Debbie to keep her job and work from her new home in Atlanta. Debbie has to travel back to Phoenix for one week every other month to meet in person with company officials. This arrangement is called
Question 10 answers
flextime.
part-time.
self-managed work.
telecommuting.
long-distance empowerment.
Question 11 text Question 11 2 points Save
In the first set of Hawthorne experiments dealing with lighting, the main conclusion was that
Question 11 answers
the pressure of social acceptance affects production.
a sense of involvement affects production.
variations in lighting affect production.
the piece-rate method affects production.
only the amount of pay affects production.
Question 12 text Question 12 2 points Save
A key technique for increasing employee motivation is
Question 12 answers
scientific management.
Theory X.
behavior modification.
EEM.
modification of expectations.
Question 13 text Question 13 2 points Save
At an architectural firm, all employees except administrative staff are allowed to work whatever hours they choose from Monday through Saturday between 7 a.m. and 10 p.m., as long as they put in forty hours per week. This plan is called
Question 13 answers
flextime.
job-sharing.
part-time.
flex-schedule.
self-scheduled work.
Question 14 text Question 14 2 points Save
In the second set of Hawthorne experiments dealing with the piece-rate system, the main conclusion was that
Question 14 answers
the pressure of social acceptance affects production.
a sense of involvement affects production.
variations in lighting affect production.
the piece-rate method affects production.
only the amount of pay affects production.
Question 15 text Question 15 2 points Save
The most difficult need to satisfy is
Question 15 answers
safety.
self-actualization.
esteem.
social.
physiological.
Question 16 text Question 16 2 points Save
Activities that increase employee satisfaction such as satisfaction surveys, employee communication programs, exit interviews, and fair treatment are all part of which phase of the human resources management process?
Question 16 answers
Benefits and compensation
Job analysis
Developing human resources
Maintaining human resources
Acquiring human resources
Question 17 text Question 17 2 points Save
Ford recently hired twenty employees to work in various departments of the company. On the first day, all twenty had the same orientation and attended the same training and development sessions. They were most likely engaged in what form of training?
Question 17 answers
Classroom teaching and lectures
Role playing
Conference and seminars
On-the-job methods
Simulations
Question 18 text Question 18 2 points Save
Performance feedback is most effective when managers
Question 18 answers
communicate tactfully and honestly with employees being appraised.
stress the feedback interview more than the evaluation interview.
stress positive performance and downplay negative performance.
stress the evaluation interview more than the feedback interview.
evaluate their subordinates on a daily basis.
Question 19 text Question 19 2 points Save
Legislation regarding HRM practices has been passed mainly to
Question 19 answers
promote job safety and to protect the rights of employers.
benefit politicians by decreasing unemployment, thus making them look good.
put small businesses that cannot afford to follow all the guidelines and policies set forth by government out of work.
ensure that men and women are paid equally for equal work.
protect the rights of employees, promote job safety, and eliminate discrimination in the workplace.
Question 20 text Question 20 2 points Save
Global Industries has just issued new appraisal forms to all managers. The company has requested that each subordinate be rated according to how closely the appraisal describes the employee. One statement reads, "This employee is never late for work." The employee would be given a rating of any number from 1 (strongly agree) to 5 (strongly disagree). Global Industries' new form is an example of a(n) ____ appraisal method.
Question 20 answers
external
objective
judgmental
internal
infrequently used
Question 21 text Question 21 2 points Save
Which of the following type of worker is usually paid on a salary plan?
Question 21 answers
Clerical
Retail
Fast-food
Manager
Assembly-line
Question 22 text Question 22 2 points Save
If the superior's job with a particular employee during a performance appraisal is simply to sit and listen and then have open dialogue about all that the employee has shared, what type of performance appraisal interview is this?
Question 22 answers
Tell-and-listen
Problem-solving
Tell-and-sell
Objective
Judgmental
Question 23 text Question 23 2 points Save
As a form of training and development, Harry attended a gathering where he listened to a speech from someone who was twenty years his senior and had been in the business for forty years. Harry was engaged in what form of training and development?
Question 23 answers
Classroom lecture
On-the-job learning
Conference and seminars
Role playing
Simulations
Question 24 text Question 24 2 points Save
If Regency Electronics, a maker of consumer electronic products such as stereos, wanted to determine the relative worth of jobs within its organization, it would
Question 24 answers
develop job descriptions.
develop job specifications.
develop a job evaluation.
conduct a wage survey.
conduct a job analysis.
Question 25 text Question 25 2 points Save
A wage is a specific amount of money paid per
Question 25 answers
month.
week.
hour.
year.
minute.
Question 26 text Question 26 2 points Save
All of the following are usually paid an hourly wage except workers in
Question 26 answers
clerical positions.
retailing.
management.
assembly lines.
fast food.
Question 27 text Question 27 2 points Save
Which of the following laws of the 1930s, 1960s, and 1970s was enacted to enforce equal pay for equal work?
Question 27 answers
The Fair Labor Standards Act
The Equal Pay Act
The Civil Rights Act
The Employee Retirement Income Security Act
The National Labor Relations Act
Question 28 text Question 28 2 points Save
A government agency has assigned a staff member to investigate complaints about employment discrimination at XYZ Corporation. The staff person probably works for the
Question 28 answers
EEOC.
NLRB.
OSHA.
FTC.
EPA.
Question 29 text Question 29 2 points Save
The city government of St. Louis wants to be certain that its employment tests are legal. Therefore, it will be careful to use
Question 29 answers
only personality tests.
only OSHA-approved tests.
tests approved by the city council, the highest local law-making body.
tests that are valid predictors of personality.
tests that are valid predictors of on-the-job performance.
Question 30 text Question 30 2 points Save
A computerized data bank containing information on the skills and experience of all employees is called
Question 30 answers
a replacement chart.
a skills inventory.
a compensation survey.
management development.
a human resources inventory.
Question 31 text Question 31 2 points Save
The labor contract for the employees at Samsung Construction will expire soon. The negotiating committee has just reached an agreement with management on the new contract. If union membership votes not to accept the new contract, what action will probably follow?
Question 31 answers
The negotiations committee must meet again to design a more acceptable agreement.
The employees will go on strike.
The employees will take a strike vote.
Management will fire all of the unionized employees.
The bargaining unit must be redefined.
Question 32 text Question 32 2 points Save
A formally established course of action for resolving employee complaints against management is called a
Question 32 answers
grievance procedure.
ratification.
boycott.
mediation.
jurisdiction.
Question 33 text Question 33 2 points Save
A major difference between the Knights of Labor and the AFL was that the
Question 33 answers
Knights of Labor sought to work within the system rather than change it.
AFL believed striking was an effective labor weapon.
AFL chose to concentrate on moral as well as social reform.
Knights of Labor sought the overthrow of capitalism.
Knights of Labor required high annual dues of its membership.
Question 34 text Question 34 2 points Save
A neutral third party who tries to help management and union members see common areas of agreement and to keep negotiations moving is known as a(n)
Question 34 answers
arbitrator.
negotiator.
mediator.
bargainer.
shop steward.
Question 35 text Question 35 2 points Save
Mediation is the use of a neutral third party to
Question 35 answers
make binding decisions.
represent a union.
assist during negotiations.
stop questionable behavior.
represent management.
Question 36 text Question 36 2 points Save
Nonunion employees who perform the jobs of striking union members are known as
Question 36 answers
strikebreakers.
wildcatters.
arbitrators.
yellow dogs.
crossovers.
Question 37 text Question 37 2 points Save
GM recently posted outstanding profits for the previous year. Union representatives would expect GM to
Question 37 answers
hire more workers to keep the momentum going.
be more concerned with cutting costs in the following year due to a smaller gross margin.
give pay increases to its unionized members.
give pay cuts to its unionized members.
renegotiate the contract for different benefits.
Question 38 text Question 38 2 points Save
Connie Moore has been working with the union leaders and management at Intercorp to resolve differences over wage levels. First, she met privately with each side to determine any common ground for agreement. For the past week she has worked with representatives from each side to promote communication and compromise at the bargaining table. Connie is fulfilling the role of
Question 38 answers
arbitrator.
strikebreaker.
collective-bargaining representative.
mediator.
fact finder.
Question 39 text Question 39 2 points Save
Printers commonly belong to which of the following types of unions?
Question 39 answers
Industrial union
Closed shop
Union shop
Craft union
Agency shop
Question 40 text Question 40 2 points Save
American Telephone and Telegraph managers have filled in for striking union members to keep the long-distance lines operating. Unionists would call these managers
Question 40 answers
boycotts.
heroes.
wildcatters.
strikebreakers.
stewards.
Question 41 text Question 41 2 points Save
The industrial relations director for Magna Corporation was disturbed to discover that, during negotiations, the union was planning an unauthorized strike. To stop this course of action, management obtained a(n)
Question 41 answers
letter of intention.
injunction.
strike consultant.
no-strike clause in the new contract.
confidential file of the union's past.
Question 42 text Question 42 2 points Save
One of the long-standing, major concerns for people considering joining a union is
Question 42 answers
lunch breaks.
rest periods.
job security.
union security.
pension security.
Question 43 text Question 43 2 points Save
Which of the following is a benefit for management that results from union- management partnerships?
Question 43 answers
More decision-making opportunities
More responsibility
More credibility
Lower costs
Less supervision
Question 44 text Question 44 2 points Save
During the negotiations for a new contract, the leaders of the UAW union take a strike vote. What is the rationale behind this initial strike vote?
Question 44 answers
This vote determines if the UAW members will immediately go on strike and refuse to work again until a new contract is negotiated.
The strike vote determines whether or not the union members are in favor of firing the company's management.
This vote reveals whether UAW members are willing to strike if a new contract is not ready before the old one expires.
This vote is devised only to frighten both managers and the labor union leaders and serves no real purpose.
It is a vote to determine if the union members wish to strike the old contract in favor of the new contract.
Question 45 text Question 45 2 points Save
During an organizing campaign at a large city hospital, maintenance workers were asked by union representatives to quickly sign authorization cards while on duty. The National Labor Relations Board would say that this was
Question 45 answers
a perfectly legal practice as long as the authorization card was signed quickly.
a legal practice, regardless of how long it took to complete the authorization card.
an illegal practice.
the right of every employee at the hospital.
something that must be done during on-duty time.