Ricardo, the CEO of Sunflower Organics, hires a consultant, Saadia, to analyze his production process. Ricardo has been using the same production process for the nearly twenty years he's been in business. His employees are essentially specialists, with each well-trained in performing one specific task or set of tasks. Saadia notes that, because of this, there is a high level of employee boredom, leading to turnover, and when someone is out sick, there is no one able to take over their duties. She suggests he switch to a self-managed team model for his production-line employees. After a few months, what does Ricardo most likely observe about the results of this switch?
1. The team still looks to higher management for direction in terms of its decision-making processes.
2. Although the team members have more flexibility in their jobs, their efficiency does not notably improve.
3. The lack of accountability is a problem; without direct supervision, workers slack off more.
4. Efficiency is better than ever; team members feel empowered and work better and faster as a result.