Advantages to companies adopting call centres
Computer systems have allowed companies to set up call centres in other nations where potential cost savings can be made. This, of course, can result in job losses in host country. Main advantages to companies adopting call centres overseas comprise:
- If strikes or other problems take place in one country it's possible to transfer work elsewhere
- reduced costs in countries where labour costs are lower
- Reduced costs because of grants/incentives by countries keen to set up call centre offices
- Round the clock customer support (one of the benefits of time differences is possibility of 24/7 cover)