Discuss below in a 200 words each:
1. A study of bank employees concluded that empowerment improved customer service and tended to reduce conflict between employees and their supervisors. Given this study, explain the term empowerment and identify strategies at this bank (or any workplace you have been a part of) that might have supported empowerment.
2. List two advantages and disadvantages of job specialization. What aspects of Taylorism (as described in the Unit III Lesson) have you encountered in any jobs you have had?