Qualitative Process Analysis
Address the following: Exercise 6.7 - Pharmacy Fulfillment Process described in Exercise 1.6 (p.28&29)
1. Identify the steps in the process and classify them in value adding, business value adding and non-value adding.
Quantitative Process Analysis - * Limit reading of Chapter 7 to pages 213 -219 exclusively
Answer the following questions providing examples to support your position.
1. Explain the concept of Performance Dimensions sited in this Chapter 7, identifying each and briefly noting the importance and relevance of each.
2. Why is measuring the performance of a process(es) important to a business? Provide an example.
3. Also, identify a specific goal (one (1)) utilizing the framework of the Balanced Scorecard (remember our earlier class on Linking the Balanced Scorecard to Strategy?) to tie that goal top to bottom within the organization aligning and integrating the organization from
4. What is meant by the notion that Quality is not Free?
5. How does quality (product, service or other) help a company differentiate itself from the competition with developing a competitive advantage?