Measuring Processes
Process design and implementation is outcome driven. To achieve desired outcomes, successful process design results from an understanding of the task(s), which will complete or support the task(s), as well as any restrictions (legal, physical, or other) to the process design. However, successful design implementation depends on the use of metrics to manage and measure the process(es). With this in mind address the following questions:
Select one task that you are currently or were previously responsible for performing. Isolate the type of metric measurement used to evaluate the task process to determine if the process was being followed correctly.
Address how frequently the process was evaluated and whether the feedback provided contributed toward or detracts from successful outcome(s) for that process. If no performance measurement is used, identify a set of measurements to evaluate the task and discuss how and why that measurement would ensure successful task completion.
Assignment Instructions Below are the details of the tasks that you have to do for this unit:
Assess one specific activity to be performed within the process change. From the assessment, identify the task being evaluated. Where would that activity be performed within the organization? Who would perform the task, and who would manage, measure, and evaluate task completion? Make sure you separate out the information requested. Do not place the information in a large block paragraph.
Delineate and describe the differences between measuring human performance and task completion.
Explore Six Sigma as a method used to evaluate, measure, and encourage continuous improvement. From this exploration create a fishbone diagram that addresses one risk, a potential defect, or a problem that may result from the change which may impact goal attainment.
Address the value of your fishbone diagram as a visual representation.
Attachment:- Assignment template.rar