ASSESSMENT TASKS
There are two tasks to complete for this unit of competence:
Task 1 - Written responses
This activity has been designed to assess your knowledge and understanding of managing project quality within projects.
Task 2 - Portfolio of Evidence
The portfolio of evidence comprises the assessment of the application of your project quality knowledge. You will need to demonstrate your quality management skills applied to a project which is based on a project you have recently, or are currently working on to progress both your studies and your projects simultaneously however, case study examples are a suitable substitute where workplace examples cannot be provided.
To such a degree you must negotiate with your assessor to use a scenario/case study examples that you will find on e-learning.
Your nominated project must be agreed between you and your Assessor so that its methodology, tools and techniques accommodate to the performance requirements of each Unit of Competency prior to start of work on the unit.
Your project must comprise:
- a comprehensive, detailed and integrated project management plan
- a formal communications plan
- a devoted and project-based budget
- formal and planned involvement with a wide range of stakeholders
- a documented risk, issues and change-management methodology
- a quality plan with assurance and control processes
- a project team-based environment.
Evidence of the following is important:
- demonstration of time management for several complex projects
- knowledge of time management plans, tools, issues and likely challenges
To achieve competency, you are required to demonstrate knowledge, skills and experience to:
Performance Evidence
- work with others to decide a project's quality requirements
- document a quality-management plan
- implement quality control and assurance processes for a defined project using a range of tools and methodologies
- review outcomes and recommend process improvements.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Knowledge Evidence
- explain quality management theory
- explain relevant standards that apply in the organisation
- describe quality assurance and control techniques, key tools and methodologies
- describe roles and responsibilities of quality management personnel
- explain methods for managing continuous improvement.
Task 1 - Written Responses
Answer the following questions in the appropriate spaces below:
All responses must:
- be relevant to your project, unless otherwise stated.
- demonstrate that you can or have applied what you have learnt to your project, regardless of whether you have undertaken all the performance requirements in your workplace.
- Theory answers without reference to your experience will not be assessed as satisfactory.
Question 1: Explain why it is important to clarify and confirm quality requirements with stakeholders throughout a project
Question 2: Explain how you can use the cost of non-conformance on quality to persuade stakeholders on quality requirements
Question 3:Describe the tools and techniques you have used to manage quality and achieve project outcomes for projects within your workplace.
Task 2 - Portfolio of Evidence
You may use the same project for all units in this course, unless your nominated project changes during the course or cannot adapt to the performance requirements of any of the units of competency. If either or both events occur during your course, you must contact your assessor to find out what you need to do to continue to satisfy the course performance requirements and achieve competency.
The project must be in an organisation, business or you are operating as a consultant.
Your nominated project must have:
- a comprehensive, detailed and integrated project management plan
- a formal communications plan
- a dedicated and project-based budget
- formal and planned engagement with a wide range of stakeholders
- a documented risk, issues and change-management methodology
- a quality plan with assurance and control processes
- a project team-based environment.
You will need to complete the relevant templates from each knowledge area which are provided, you may use templates from the text or from your workplace that provide evidence of your competency.
1. For this task, you are required to review your Scope of the project created for BSBPMG511 Manage Project Scope and document a Quality Management Plan using the template below for the Scope of the project. This should also include the project management plan as a deliverable.
To locate the definition of quality of your project consider the followings aspects:
- How many quality items were identified?
- Were the measurable items clearly defined?
- Were the measures able to be readily measured?
Quality Management processes
2. For each of the Quality Assurance and Quality Control processes listed above provide detailed processes including the processes for rectification of quality issues including review, sign off and acceptance.
3. What would you do to ensure project team members and stakeholders understood the quality plan you documented above?
B. Quality Recording and processes
1. In this activity, you are todemonstrate a quality plan for your nominated project and provide results of quality assurance and control activities - evidence of identification and resolution of quality management issues and defects.
This could include quality assurance audits of project performance and completed checklists, specific status reporting on the completion and outcomes of quality assurance activities.
You may use the template given below or any choice of your own:
a) Overall statement on project quality
b) Processes used in development of the plan
c) Definition of quality in a table:
d) Quality control processes to be used to monitor quality
e) Quality assurance processes to be used
f) For one of the variances in quality identified above, explain the action taken to correct the variance.
g) Explain how the quality management system enables accurate and timely recording of quality audit data in your project.
C. Quality Improvements
1. Review your project performance in terms of quality management and state instigated agreed changes during the project to ensure continuous quality improvement.
2. Would your quality management processes and procedures be considered effective? Why/why not?
3. List all quality management issues you may have experienced on your nominated the project (in the table below) including a recommendation for future projects.