Problem: Most of the patient registration staff at the Pediatric Community Care Center is minority (Black, Hispanic, and Asian). The majority of the medical staff is nonminority (white). There have been some minor conflicts believed to be racially motivated. If not resolved soon, it is believed that major conflicts will result.
You recognize the importance of taking proactive action to address these issues. However, you do not want to overreact and cause unnecessary problems. Develop an action plan for the clinical director's approval that will improve racial relations at this location.