Question: Across Europe, lawyers estimate that around 10 million consumers are entitled to U.S. $5 billion in compensation from airline companies. The compensation claim is for when their flights have either been delayed or cancelled, unless this was due to extraordinary circumstances out of the airline's control. The claims can date back as long as six years. In order to be eligible for a claim, the consumer had to have flown out of a European Union (EU) airport on an EU-registered airline. Despite the clear rulings on the compensation rights of consumers, thousands of claimants found their claims rejected by the airlines. The EU even clarified the ruling 2012 and streamlined the claim process. Does your justice system adequately meet the needs of both consumers and companies in terms of how it awards damages?