The home page of this module identifies several measures of the learning perspective, such as:
- Real time availability of accurate customer and internal process information to front line employees
- Ability to launch new products
- Ability to create more value for customers
- Ability to penetrate new markets
- Alignment of employee incentives with overall organization success factors
- Rate of improvement in critical customer-based and internal processes
Identify one specific example of a measure of learning and growth measure that you feel could be critical to an organization, but difficult to measure.
Can you provide some or any feedback on the above information?