1. Data entry specialists and assembly line workers are most susceptible to ________.
A. repetitive motion disorders
B. workplace violence
C. job stress
D. burnout
2. The principles of conduct governing an individual or a group are referred to as ________.
A. judgments
B. ethics
C. laws
D. virtues
3. According to research, which of the following is a primary concern of Chinese managers?
A. getting tasks accomplished efficiently
B. keeping a distance from subordinates
C. enforcing a firm's policies and regulations
D. maintaining a peaceful work environment
4. All of the following are reasons that firms install human resource information systems EXCEPT ________.
A. worker performance monitoring
B. online self-processing
C. transaction processing
D. system integration
5. John, the supervisor of the manufacturing department at a computer firm, is in the process of evaluating his staff's performance. He has determined that 15% of the group will be identified as high performers, 20% as above average performers, 30% as average performers, 20% as below average performers, and 15% as poor performers. Which performance appraisal tool has John chosen to use?
A. behaviorally anchored rating scale
B. forced distribution
C. alternation ranking
D. paired comparison
6. Which of the following accounts for one-third of all industrial accidents?
A. forklifts and wheelbarrows
B. woodworking machines
C. pulleys and flywheels
D. ladders and scaffolds
7. Which of the following terms refers to interrelated components working together to collect, process, store, and disseminate information to support a firm's human resource management activities?
A. transaction-processing system
B. high-performance work system
C. human resource information system
D. electronic performance support system
8. Audrey is a lawyer in a mid-size firm in Chicago. She recently learned that another lawyer who joined the firm at the same time earns a lower salary than she does. Which form of equity is most relevant to Audrey's situation?
A. internal
B. distributive
C. individual
D. procedural
9. The continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning their performance with the organization's goals is known as ________.
A. strategic management
B. performance analysis
C. performance appraisal
D. performance management
10. Which of the following is the primary advantage of using graphic rating scales as performance appraisal tools?
A. eliminates central tendency errors
B. offers extremely high rate of accuracy
C. provides quantitative rating for each employee
D. links with mutually agreed upon performance objectives
11. Which of the following is LEAST likely to explain the growing percentage of part-time workers?
A. economic recession
B. phased retirement programs
C. desire to better balance work and life
D. minimum wage increases
12. Which of the following statements most likely suggests that an employee is engaged?
A. "I work with intensity."
B. "I take frequent breaks."
C. "I daydream at my desk."
D. "I enjoy talking to co-workers."
13. ________ are groups of health care providers that contract with employers, insurance companies, or third-party payers to provide medical care services at a reduced fee.
A. PPOs
B. HMOs
C. DMOs
D. ADDs
14. According to the Fair Labor Standards Act, what rate of normal pay would a covered employee receive for working more than 40 hours in a workweek?
A. 50%
B. 100%
C. 150%
D. 200%
15. Which form of union security requires employees who do not belong to the union to pay union dues on the assumption that the union's efforts benefit all workers?
A. union shop
B. agency shop
C. open shop
D. maintenance of agreement
16. Amy, an accounting supervisor, has been asked to provide training for her subordinates about new tax laws. In order to motivate the individuals who attend her training session, Amy should most likely do all of the following EXCEPT ________.
A. use as many visual aids as possible during the session
B. provide an overview of the material to be covered
C. teach new terminology and technical concepts
D. give information in logical, meaningful sections
17. In which of the following situations is it NOT legal to require an applicant to take a polygraph test as part of the selection process?
A. electrical engineer at the Department of Energy
B. pharmacist's assistant at Walgreen's
C. security guard at Wells Fargo Bank
D. cashier at J.C. Penney's
18. Jolene, a manager, delegates the authority for a project to Lee, her subordinate. Jolene is most likely involved in which function of the management process?
A.staffing
B. organizing
C. motivating
D. leading
19. Grafton Industries administers selection tests to job candidates. The tests measure a range of abilities including memory, vocabulary, verbal fluency, and numerical ability, so they are most likely ________ tests.
A.standardized
B. intelligence
C. achievement
D. personality
20. All of the following are useful methods for ensuring success after on-the-job training has occurred EXCEPT ________.
A. gradually decreasing supervision
B. complimenting the learner's good work
C. providing turnkey training packages for learners
D. designating to whom the learner should go for help