Describe the "salt shaker theory" and how it pertains to consistant, gentle, pressure."
According to Danny Meyer, who are the 5 primary stakeholders in the cycle of enlightened hospitality ( in order)? Why does he rank them this way?
What is "benevolent manipulation?" How does it relate to "A.B.C.D" and turning over rocks?
What does Danny Meyer mean when he says the "51%" employee? What are the 5 core emotional skills of a 51 percenter?
What are "hospitalitarians?" What are "skunks"? What impact could each have on the service envvironment?