Question: A small educational software company that produces educational programs for young children has decided to launch a new division focused on the middle school-aged market. The development team is located in India. The local team at the main office consists of a project manager, a business analyst, a marketing rep, and a customer liaison that represents the customer team. One of the challenges this particular customer team has had with past projects is dealing with the amount of scope creep that tends to slide in, which causes projects to blow up and deadlines to be missed, creating a tremendous amount of stress for the rest of the team. Fortunately, the seasoned project manager is an excellent communicator, is PMI-ACP certified, and has been given the opportunity to select the project management methodology he deems best.