1. A sales and operations plan for a service firm is;
A. an operations plan
B. a staffing plan
C. a production Plan
D. a process plan
2. In developing a strategy regarding competition or cooperation, it would be useful to EXCEPT:
Understand the nature of your industry.
Strengthen capabilities that more effectively compete and/or cooperate.
Understand the rules of the game governing competition.
Look ahead, reason back
Remember that retaliation is the most effective way to beat the competition