A rural post office has one clerk servicing the office. Demand is about 11 customers per hour during lunch hour (ca = 1) and the time it takes to serve a customer is about 5 minutes (cp = 1).
a. What is the utilization of the clerk?
Be sure to enter your utilization in decimal form to at least two decimal places (i.e. 50% should be entered as 0.50.)
Utilization _______
b. How long does each customer wait in line? (in minutes).
Please enter your results to at least two decimal places.
CTq __________
c. How long will the customer be in the post office for the business transaction (waiting and being served).
Please enter your results to at least two decimal places.
CT _________
d. How many customers are waiting to be served?
Please enter your results to at least two decimal places.
WIPq _________