(a) Prepare the balanced scorecard for the Norwalk Pharmaceutical Division of Chadwick, Inc. What parts of the business plan that John Greenfield sketched out should be included? Are there any parts that could be excluded or cannot be made operational? What are the scorecard calculations you should use to implement your scorecard in the Norwalk Pharmaceutical Division? What are the new events that need to be developed, and how would you go about developing them?
(b) How would a Balanced Scorecard for Chadwick Inc differ from ones developed in its divisions, such as the Norwalk Pharmaceutical Division? Do you expect that there might be major conflicts between divisional scorecards and those of the corporation? If so, could those conflicts be resolved, and if so, how could they be resolved?
(c) Critically determine the process used to formulate the strategy of the Norwalk Pharmaceutical Division and the Balanced Scorecard.