A parcel delivery company delivered 103250 packages last, Operation Management

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A parcel delivery company delivered 103250 packages last

A parcel delivery company delivered 103,250 packages last year, when its average employment was 83 drivers. This year the firm handled 112,525 deliveries with 95 drivers.

What was the percentage change in productivity over the past two years? (Negative value should be indicated by a minus sign. Round your intermediate calculations and final answer to 2 decimal places.)

Change in productivity %

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