Part 1:
A number of quality-management philosophies hold that prevention costs are the most critical quality-related costs. What is the logic behind this premise?
Would you apply this logic as an operations manager? Explain why or why not
Part 2:
What is quality management?
Why is it important for every manager to understand?
How might a quality-management program affect productivity?
Part 3:
What are the major elements of project management?
Describe the role of the project manager in conjunction with project control.
What are the requisite skills that the project manager must possess?