A major health care organization is rolling out electronic


A major health care organization is rolling out electronic patient medical charts operated through wireless carts over the course of five years. How might ad hoc surveys be used to measure the advantages and disadvantages of the new system to patients? What sorts of information might not be obtainable without the collection of longitudinal data? How might longitudinal data be collected in this case?

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Operation Management: A major health care organization is rolling out electronic
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