1. A key idea for effective negotiating is to:
a) Begin by setting a goal of becoming close friends
b) Begin by suggesting trades or exchanges
c) Let the other person know if you don't like his or her personal style
d) Focus on positions, not interests
e) All of the above
f) None of the above
2. People and Market are an example of a problem statement component.
True
False
3. Under which situations does it make the most sense to deliver a message in person rather than by email?
a) You are dealing with a sensitive issue
b) You need fast feedback
c) You need a permanent record of the communication
d) All of the above
e) A and B only
f) B and C only