1. A distinguishing feature of business process re-engineering is:
a. it provides engineering departments with greater authority to make non-technical decisions
b. it entails streamlining the organization's operating processes
c. it strengthens morale among employees, because it defines job roles more clearly
d. it encourages job enrichment
2. Which of the following categories of investors has first priority when it comes to being paid back by an enterprise?
a. Bond holders
b. Common stockholders
c. Preferred stockholders
d. Speculators