A company offers id theft protection using leads obtained


A company offers ID theft protection using leads obtained from client banks. Three employees work 40 hours a week on the leads, at a pay rate of $35 per hour per employee. Each employee identifies an average of 2,700 potential leads a week from a list of 4,900. An average of 7 percent of potential leads actually sign up for the service, paying a one-time fee of $85. Material costs are $1,100 per week, and overhead costs are $11,000 per week.

Calculate the multifactor productivity for this operation in fees generated per dollar of input. (Round your answer to 2 decimal places.)

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Operation Management: A company offers id theft protection using leads obtained
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