A call center employs 1161 agents. Every month 43 employees leave the company and 43 new employees are hired.
a. how long on average does as agent work for this call center
Suppose the cost of hiring and training a new agent is $860. The manager of this call center believes that increading agents salaries would keep them working longer at the company. The manager wants to increase the average time that an agent works for the call center to 36 months, or three years.
b. use the calculated average working time at this call center to determind the current annual cost for hiring and training.
b-2 determine the new annual cost for hiring and training.
b-3 How much can the company save on hiring and training costs over a year