1. A _______ outlines the skills, experience, and education necessary to perform the job.
A) job analysis
B) job description
C) job specification
D) human resource plan
2. ________ involves giving workers at every level of the organization the authority, the freedom, and the responsibility to control their own work, to make decisions, and to take action to meet the company's objectives.
A) Empowerment
B) Open-book management
C) Job simplification
D) Job enlargement