Mr. Mario, a 39-year-old patient, enters the Emergency Room with a laceration to his right leg. After waiting 30 minutes, his son asks the receptionist if anyone is going to help his father. Mr. Mario and his son are eventually taken to the triage room. A physician sees Mr. Mario and determines that he does not speak English but is told by a nurse that his son was able to speak to the receptionist. While examining Mr. Mario, the physician directs his comments to his son. Finally, the physician tells Mr. Mario's son to tell his father the following, "Your laceration appears to be very superficial and will require a handful of stitches to sew it up. You're going to need to take antibiotics because you are at risk for infection and you didn't come to the hospital right away." The doctor leaves the room to gather equipment. Mr. Mario's son tells his father the following, "You have a super cut and since you didn't come to the hospital right away you are lucky they won't have to take off your hand, just your leg but they will give you medicine". When the physician returns to the room, Mr. Mario and his son are gone.
1. Identify at least three factors that caused a communication breakdown between the health care worker and the patient.
2. Identify what could be done to improve the communication in the given scenario. Provide details and examples.