1. Performance consists of both task and contextual dimensions. Please define each type of performance, and explain whether companies should focus on task performance, contextual performance, or a combination of both. Why?
2. Differentiate between behavior approach and results approach. List several examples when behavior approach is most appropriate and list several examples when results approach would be most appropriate, explain your reasoning.
3. As a manager, what do you think are the most important deliberate practices for a subordinate to incorporate into their daily tasks that leads to excellence, why? How can you ensure those practices are followed by the employee?