Case study
Read the chapter's Real World Case Study 2, JetBlue Airways, WestJet Airlines, and Others: The Difficult Path to Software Upgrades (pp. 563-564).
After you've read the case study, complete the case study questions only.
1.In the case, both airlines upgraded to the same application but approached the upgrade process differently. What were those differences, and how much impact did they have on the outcome of the project?
2. What precautions did the organizations in the case take to prevent software upgrade problems? Towhat extent do you believe those helped?
3. SAP customers have the choice between upgrading to the most recent version of the application suite or integrating third-party products into their existing infrastructure. What are the advantages and disadvantages of each alternative?