1. Draw a process flow diagram of the process described in the case. Be sure to identify the key resources involved and the task times at each step.
2. What is utilization at each step in the process?
3. Where is the bottleneck in the process? What are the capacity constraints at the clinic? HINT: Your calculations will only reveal where the bottleneck should be. Be sure you carefully examine the exhibits in the case.
4. What recommendations would you make and why