1. You are involved in a team charged to repair and maintain a web-based ticket distribution system, what are the necessary questions your team should pose to the owner? Make up five questions and suggest solutions to them. Keep your answer brief and in your own words.
2. Software maintenance includes all activities related to efficient working of organizations or user installed software programs. In your own words, explain why software maintenance must be a regular scheduled event as opposed to ad-hoc or as need event.
3. What are the steps involved in software maintenance audit? Please give a detailed explanation of all aspects of software maintenance audit, including the four areas discussed in class, and the most important outcome of an audit.
4. Identifying and managing risks are an important part of effective software maintenance management effort. Briefly describe in a concise statement that include the context, conditions, and consequences of risk occurrence as we discussed in class. Every software professional must be conscious and able to decompose and explain in plain terms any software failure to the stakeholders.
5. Standish group (1995) stated that the success rate for soft projects is very. Although viewed from another perspectives, studies in the 1990s by Casper Jones, The Standish group and the Defense science Board concluded that the success rate for software projects is very low and that the high level of software scrap and rework is mostly indicative of "immature process" Can the same argument of immature process be made today (21st Century)? Please explain, argue your point in pro or con. There is no page limit.
6. The class textbook Donald J. (2012) explained how to glean costs, productively, quality, and performance measurement using data collected on software maintenance projects. Software obsolesce creeps in slowly and often, it is based on many factors. Please list and explain ten point indicators that might be used determine that it is time to retire, or re-engineer an existing software in use by an organization.