1. Why would an organization want to be effective?
2. How would you describe or define organizational effectiveness?
3. Who is in charge of creating organizational effectiveness?
4. If you initiated changes to improve organizational effectiveness, how would you verify the improvement?
5. How would you measure the relative overall organizational effectiveness of any organization?
6. What drove PLC Inc. (Example 1.1) to make changes?
7. Describe an organization you have worked for. How effective was the organization? How were you able to draw that conclusion?
8. What types of efforts have you seen organizations make in order to become more effective?