1. Which of the following theories is least relevant to merit pay?
a.Herzberg's theory
b.Expectancy theory
c.Equity theory
d.Reinforcement theory
e. None of the above
4. _____ is the belief that when a specified level of job performance is attained, the employee will receive a specified reward.
a.Valence
b.Expectancy
c.Instrumentality
d.Utility
e. all of the above.
5. For which motivation theory is it important for organizations to pay attention to the training and development needs of their employees?
a.Equity
b.Expectancy
c.Goal setting
d.Reinforcement
e. all of the above.
6. _____ theory contends that we choose to do those things that we believe are most likely to lead to desired rewards.
a.Expectancy
b.Reinforcement
c.Agency
d.Equity
e. Some of the follow
7. When moving from an individual to a group incentive plan, you would expect _____.
a.high turnover among high performers
b.an increase in instrumentality
c.an increase in the output of high performers
d.an increase in perceived equity
e. a promise of future payments.
8. The most frequently used incentive system is the:
a.standard hour plan.
b.straight piecework.
c.Halsey 50-50 plan.
d.Taylor differential piece-rate plan.
e. all of the above.
17. Which gain sharing plan is most similar to the standard hour plan?
a.Scanlon
b.Improshare
c.Rucker
d.Cash profit sharing
e. none of the above
18. A major criticism of standard rating scales is:
a.raters have different definitions of scale levels.
b.employees don't understand standard scales.
c.they are costly to develop.
d.they encourage halo and horns errors.
e. all of the above.
20. The business strategy that stresses satisfying customers and bases employee pay on how well they do this is a (an):
a. market-driven strategy.
b. customer-focused strategy.
c. affirmative action policy.
d. focus strategy.
e. innovator strategy.