You are the coding supervisor with a DNFB report that is staying significantly over the limit that admin- istration desires. You have been given the mandate to determine what needs to be done to significantly reduce the amount of claims not billed and bring the DNFB down. Your CFO expects immediate results. Table 2-32 shows a portion of the DNFB Report and is representative of the entire report.
1. Where would you begin to give your CFO the quick fix that he wants?
2. What problems can you identify that got you into this situation?
3. What are some possible solutions for these problems?