1. What were the key learnings / surprises realized during the implementation of the first phase of outsourcing to DHL?
2. How is the current situation? What roadblocks emerged in/from the first phase that can impede the implementation of the second phase?
3. If you were Moller Nielsen, which of the three options would you endorse?
a. Continue as initially planned.
b. Keep the status quo and operate with several DCs for the next few years.
c. Explore and follow through with other alternatives.