With respect to the above process, consider the following questions:
1. What type of process is the above one: order-to-cash, procure-to-pay or issue-toresolution?
2. Who are the actors in this process?
3. What value does the process deliver to its customer(s)?
4. What are the possible outcomes of this process?
5. Taking the perspective of the customer, what performance measures can be attached to this process?
6. What potential issues do you foresee this process might have? What information would you need to collect in order to analyze these issues?
7. What possible changes do you think could be made to this process in order to address the above issues?