1. What is the role of knowledge management systems in business?
2. What types of systems are used for enterprise wide knowledge management and how do they provide value for businesses? Q - What are major types of knowledge work systems and how do they provide value for firms?
3. What are the business benefits of using intelligent techniques for knowledge management?
4. Your company wants to do more with knowledge management. Describe the steps it should take to develop a knowledge management program and select knowledge management applications