Visit one or more of the service desk industry portal sites described in this chapter, such as www.helpdesk.com or www.supportindustry.com. Join the site, if necessary (membership is typically free). Prepare a brief report that answers the following questions...
1. What functionality did the site provide?
2. How was information on the site organized?
3. Was the site easy to use? Explain
4. What was one thing you learned, or learned more about, by visiting this web site?