1. The rules of etiquette are
A. universal across cultures and environments.
B. meant to smooth social interactions and aid communication.
C. applicable only to situations involving formal dinners.
D. of limited usefulness in business situations.
2. The average length of continuous, direct eye contact is
A. 5-10 seconds.
B. 2-3 seconds.
C. 12-15 seconds.
D. 20 seconds.
3. Using verbal and nonverbal cues to interpret a speaker's attitudes and emotions is often referred to as listening
A. with intention.
B. by intention.
C. for intention.
D. to intention.
4. The nonverbal messages expressed through gestures, eye contact, and facial expressions are called
A. trigger points.
B. reference points.
C. posturing.
D. body language.