1. List and describe common steps in the evaluation of vendor proposals. Construct a checklist with support for each item that you have included.
2. Why do companies use Service-Level Agreements (SLAs)? Give your answer as if you were making a presentation to an executive team for a decision.
3. When should benchmarking be used? Convince the buyer of a BPO contract that benchmarking is a good investment.
4. What is the Worker Adjustment and Retraining Notification Act of 1988 (WARN)? Defend the use of the WARN Act in the BPO process.
5. Should you write international outsourcing contracts any differently? Why or why not? Justify why the lawyers of the company should seek outside consulting when writing international agreements.
6. List two of the objectives for using an SLA. Propose to the customer why it is important to include them in the contract.