1. Key, routine activities that must be undertaken in each department of the organization are
- functional tactics
- corporate tactics
- resource tactics
- business tactics
2. These create differences across national boundaries that influence how people interact, read personal cues, and otherwise interrelate socially.
- Social norms
- Religions
- Values
- Educations
3. CCC21 stands for
- competitive cost competency in the 21st century.
- continuous cost competitiveness in the 21st century.
- cost chain competition for the 21st century.
- construction of cost competitiveness for the 21st century.
4. Short-term objectives are usually
- quantitative
- qualitative
- set to be completed within 5 years
- completed within 2 months
5. This idea factor involves following demographic and other broad trends and trying to develop ideas that may be relevant and useful.
- Market research
- Solution spotting
- Trend following
- Mental invention
6. In which type of strategy do functional tactics translate into action designed to accomplish specific short-term objectives?
- Grand strategy
- Operational strategy
- Corporate strategy
- Tactical strategy
7. While these may under perform established products in mainstream markets, they often offer features or capabilities appreciated by some fringe customer group.
- Lagging innovations
- Disruptive innovations
- Acquired innovations
- Throughput technologies
8. Strategic surveillance must be kept
- as fast as possible.
- as focused as possible.
- as unfocused as possible.
- internal.
9. Short-term objectives assist strategy implementation by identifying measurable outcomes of action plans or functional activities, which can make feedback, correction, and evaluation
- more relevant and acceptable
- more difficult
- more geared toward growth
- more expensive
10. The DMAIC (define, measure, analyze, improve, and control) process is relevant to
- CCC21
- Six Sigma
- balanced scorecard
- strategic matrix analysis
11. This, called kaizen in Japanese, is the process of relentlessly trying to find ways to improve and enhance a company's products and processes from design through assembly, sales, and service.
- Incremental innovation
- Six Sigma
- Continuous improvement
- CCC21
12. Organizational culture includes important assumptions shared by members of the organization. These assumptions are often
- unstated
- very obvious to outsiders
- very similar to all other organizations in that industry
- formalized
13. The effort to familiarize future leaders with the skills important to the company and to develop exceptional leaders among the managers you employ is
- developing principles
- education and leadership development
- identifying an action plan
- creating passion
14. Power Fund is a long-standing brokerage firm with a great history of high returns and well-managed growth. The managers at Power Fund repeatedly refer to terms like quality, growth, and reliability in the firm's advertisements. This demonstrates managers'
- dissemination of stories and legends about core values.
- emphasis on key themes or dominant values.
- building time into the organization.
- managing the firm globally.
15. A leader's vision should be
- long
- simple
- varied
- complex
16. This is concerned with tracking a strategy as it is being implemented, detecting problems or changes in its underlying premises, and making necessary adjustments.
- Strategic control
- Strategy evaluation
- Strategic implementation
- Strategic decision-making
17. These are also referred to as crowdsourcing or open innovation.
- Ideagoras
- Golddiggers
- Sustainers
- Disruptors
18. Discussion about and agreement on short-term objectives help raise issues and potential conflicts within an organization that usually
- need little coordination
- require organizational coordination
- focus on public relations
- require additional personnel