1. In order to appear professional, it's a good idea to
A. participate in office gossip, to be seen as friendly and popular.
B. maintain a formal and detached manner, to be seen as "strictly business."
C. always promise to do what you're asked, even if you'll have to be late.
D. be respectful of others, and maintain their privacy and your own.
2. In order to hold your listeners' attention, it's best to
A. keep the pitch and tone of your voice constant, so that all words are clearly heard.
B. vary the pitch, volume, and tone of your voice, to keep it interesting.
C. speak quickly, to avoid being interrupted.
D. pitch your voice higher than normal, so it carries farther.
3. Determining the key words of a speaker's message is known as
A. key word listening..
B. reference point listening.
C. listening for reference
D. listening for content.
4. What is your likely impression of the speaker?
A. He's confident in his message.
B. He's nervous.
C. He's hostile and overbearing.
D. He's dishonest.