John has been the sales manager for over a year. His sales reports show an increase in sales and he seems to know how to motivate his reps well. But a few of the reps repeatedly complain about John's management style. He tends to get very involved with their techniques, calls them out when he thinks they are making a mistake, and doesn't take criticism himself very well. One of the top producing reps complains more than the others, and he is threatening to quit.
1. How would you act in this scenario?
2. How could you change the process for addressing this problem?
3. Are there some different outcomes that could have served each party?
4. What are the long-term implications of these solutions?
5. Follow-up the scenario with some alternatives.